Faulty products

If the product you purchased is faulty or damaged, please call our Customer Service team on 1300 18 2273 or (08) 8347 1343 to report the problem. We will arrange for the product to be picked up from you (at no charge) so we can explore the fault with the original manufacturer.  In some cases the manufacturer may advise you to dispose of the product.

You can choose to have the product replaced, a refund of the purchase price or a credit on your customer account for future use. Refunds will be processed using the same payment method and to the same customer account that was used for the original purchase.

You may be requested to provide us with a copy of the delivery docket, invoice, or documentation showing proof of purchase.

Change of mind

If you have changed your mind, we may offer you a refund provided that the refund

• is made within 30 days of purchase
• you are able to provide satisfactory proof of purchase
• the product returned is in saleable condition, unworn, unmarked or unused with all original sealed packaging intact and unopened.
• the item is not subject to the exclusions listed below

All Change of Mind returns incur a 15% restocking fee.  If feasible Caremmunity will arrange pick-up of the product or may ask you to return the product if a suitable pick-up cannot be arranged.  Our team members will assess the item on return to determine whether a refund will be offered in accordance with our Returns Policy. 

Excluded change of mind items

Returns and exchanges will not be provided on the following types of products for Change of Mind if the product is/was:

• Purchased more than 30 days prior
• Special Order Stock – non-standard stock items
• A Nutrition items with special storage conditions or short shelf life
• A clearance or sale items.
• If you are unable to provide satisfactory Proof of Purchase

• Please note that delivery costs are non-refundable for change of mind returns.

Caremmunity understands that the option to return an unwanted item is important to our customers. To ensure a positive product experience for all customers and to prevent fraud, abuse and misuse of this policy, Caremmunity may refuse to accept items returned for Change of Mind if we identify an unreasonable or excessive return pattern and may also restrict or refuse future transactions from such individuals.

The rights and remedies given to you under this Return Policy are in addition to your rights and remedies under the Australian Consumer Law and nothing in this Returns Policy excludes, restricts or limits those rights.

Donated Goods Option

Caremmunity maintains a benevolent stock holding of donated stock that is no longer required by customers or customers’ family.   If the product is suitable for distribution to those of need Caremmunity can offer this option to donate the stock for this purpose and will pick up the stock at no charge at an agreed time.

The availability of this service will depend on the current situation and ability to distribute the stock to those of need.

Public Health Events such as COVID-19

If faced by a public health or pandemic event Caremmunity reserves the right to adapt this return policy to be in-line with Official Medical advice.

At a time when cases of COVID-19 is detected in the community and there is community transmission, Caremmunity will limit non-essential pick-ups from community residential houses, this includes non-essential returns.

Current best practice suggests a point at which normal non-essential pick-ups of returns stock might recommence should be at a time of 35 days of 0 (zero) confirmed community transmitted cases.